Below are a few frequently asked questions. If you do not find an answer to your question, please feel free to contact us.

 What can I dispose of through Dirty Dog Hauling Junk Removal?

We can take away any non-hazardous items that two people can lift such as construction materials, renovation debris, yard waste or even an old couch or mattress. Examples include: Garden refuse: branches, hedge clippings, soil; Furniture: couches, hide-a-beds, mattresses; Appliances: refrigerators, freezers, washers, dryers; Wood: wood fencing, firewood, old lumber, construction lumber, wood ends, tiling; Basement, Garage & Attic: boxes, books, tools, tires, concrete.


 Can't you give me an exact price before you arrive to remove my junk?

Pricing is based on volume, location, and nature of the unwanted item(s). Estimates are done on-site after your unwanted items are surveyed by one of our junk specialists. Once the estimate is discussed, we book an appointment with you to remove the junk. Team Dirty Dog confirms appointments 15-30 minutes prior to arrival.


 Why are appointments booked in two-hour time slots?

This allows our drivers to accommodate such unforeseen events as traffic delays, backed-up transfer stations, or jobs that exceeded volume expectations. The truck captain will call you 15 to 30 minutes before arrival and provide a firm arrival time.


 Can you pick up my junk even if I'm not on site?

Customers should be on site when trucks arrive. We call 15 to 30 minutes before arrival to let you know we are on the way. If you are not on site, our drivers will assess your junk (assuming it is accessible), determine pricing and call you for removal confirmation. Credit cards are accepted over the phone.


 Why is there a charge for this service?

Our services generally cannot be matched by organizations that provide junk removal at no expense. For example, we are able to dispose of mattresses and other items that may not be resold or donated. Disposing of such items at the local dump incurs transfer fees; we also need to cover our labor and transportation costs.


 What equipment do you carry?

Shovels, rakes, and brooms and sometimes a dolly or wheelbarrow are used by our uniformed drivers. We do not operate machinery or carry ladders.


 What do you do with the junk?

It varies. We generally take items to the transfer station to be recycled. Over 40% of the materials that we remove are recycled. Although we are not a salvage company or charity, depending on drivers' schedules and local relationships with charitable organizations, we may donate specific items for reuse by the needy.


 Who do I call if I have questions about booking a job online or pricing information?

Please call our Customer Service Center at 1-866-4 MY JUNK (1-866-469-5865) or e-mail us at service@dirtydoghauling.com.